SHIPPING & RETURNS

How much does shipping cost? 

Domestic UK Standard: £3.95 or free over £99

Europe: £8.95 or free over £199

International: £15.95

Shipping charges for your order will be calculated and displayed at the checkout. 

How long will my order take to process and when will it arrive? 

All orders will be processed within 1 to 4 business days (including weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped and after that, in the UK you can expect your parcel in the next couple of days. Further afield EU or international orders, please allow 10 -14 days. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at bonjour@thematrescenceparlour.com with your name and order number, and we will look into it for you.

what about if I need to exchange or return my purchases? Do you do refunds?

Bien sur. We accept returns up to 28 days after delivery and if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at bonjour@thematrescenceparlour.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us on the email address stated above.